LifeTimesm Support Services help you achieve performance efficiency from Invensys automation, control and safety systems and other products. We focus on helping you achieve a high level of production each and every day, and design our support solutions to achieve this objective.
Support is available for every product lifecycle stage from installation through years of operation to cost-effective upgrade solutions. We offer extensive training opportunities, technical assistance and material support, advanced remote services and field engineering services.
Invensys Process Systems offers a wide range of valuable resources under the LifeTime Support Services agreement program—providing just the right combination of quality support deliverables to fulfill your specific requirements.
Call Management
Appropriate resources are quickly engaged and your query is tracked to help ensure you receive appropriate timely response and result satisfaction. Technical Telephone Assistance
Reliable information is required for effective system usage. Highly trained Technical Assistance experts will answer your questions, help you accurately diagnose and resolve issues and engage additional Invensys technical resources as appropriate. Customer Technical Support Website (http://ips.csc.invensys.com/)
This extensive online knowledge base provides a wealth of proprietary technical product- and service-related documentation and software downloads to Invensys customers. Material and Logistics Services
Invensys stands ready to support your warranty and post-warranty parts repair, refurbishment and replacement requirements. Guaranteed factory-authorized Repair Service expedites servicing of returned units at designated support facilities. The Module Exchange Program provides rapid shipment of critical parts allowing you to reduce reliance on your own spare parts inventory. Remote Support Services
The ability to remotely connect Invensys Foxboro experts to your I/A Series system to provide on-line diagnostic assistance and performance monitoring provides a key opportunity to save time and money.Software Support
Ensure your system is up-to-date with the latest software releases provided under the terms ofyour Invensys Foxboro support agreement.On-Site Assistance and Engineering Services
Highly trained Field Service Representatives provide product installation and startup support, corrective and preventive support, upgrade planning and implementation assistance,plusengineering services to help you optimize use of Invensys equipment at your facility.Learning Services
Make the most of your investment in your people’s abilities by taking advantage of our extensive standard and custom technical training opportunities. Invensys will help you build a knowledge management program specific to your needs, combining live and electronic instruction. Lifecycle Program
Every product has an anticipated life-expectancy of useful operation. Knowing where a unit is in its lifecycle allows time for efficient planning for upgrade or replacement. We offer extensive consultation to help you achieve continuous reliable performance while upgrading components, at the same time achieving optimal return on your capital investment. Advantage Program
The Advantage Program offers attractive pricing on new components and software to help you keep your system continuously current cost-effectively.
